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Warranty Policy

Kinnls offers the best products that can stand up against the rigors of daily use. With limited exceptions, Kinnls provides a ten years of warranty protection on new products. All warranty periods start from the date of delivery. The product warranty is valid for the original purchaser of the product only and is non-transferable

What Our Warranty Covers:

This warranty policy lasts for 10 years after the receipt of products from Kinnls. During the warranty period, Kinnls will provide replacement parts for any damage that is due to defects in material or workmanship.

Our warranty does not cover:

  • Products sold at a discount due to quality issues
  • Wood, leather, or other naturally occurring color variations
  • Product failures caused by modifications to or exchanges of products that Kinnls has not authorized.
  • Normal wear and tear over time, including dents, scratches, stains, fading, and tears.
  • Problems caused by mold, termites, insects, or quality changes are affected by the weather and surrounding conditions.
  • Damage caused by improper installation
  • Damage caused by exceeding the load-bearing capacity of the product;
  • Damage caused by negligence, abuse, or accident

How to Schedule Service?

Please call us or send an email to service@kinnls.com with the photos or videos of the product and your order information, it will improve our ability to quickly and correctly identify the issue and resolve it for you. 

Governing Law

This Limited Warranty is governed by the laws of the State of California.

*Please note: Shipping fees will be charged if the order is over six months.