STORE.KINNLS

Under normal circumstances, most of our products will be processed and shipped within 1-3 workdays. However, we are currently experiencing delays that are increasing our lead times, which is due to supply-chain disruptions caused by the COVID-19 pandemic, a severe shortage in some raw materials.

We want you to be fully satisfied with the product you bought. If anything happened to your product during transit, we want to make it right! Any product found within the warranty to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Send us an email service@kinnls.com and we'll get a replacement part or product out to you right away!

In general, caring for your Kinnls furniture is as easy as light dusting and occasionally wiping with a slightly dampened soft cloth, and protecting it from damaging extremes. Please refer to our Kinnls’s Furniture Care & Maintenance for more advice on caring for your fine furniture. Specific care questions not answered can be directed to us.

Please contact us through the live chat or call us at +1 (213) 723-8550 or email service@kinnls.com. Our personnel will determine the best course of action regarding your demand.

Kinnls is very proud to offer a ten-year warranty on manufacturing defects in case goods furniture. Please refer to our Warranty Policy for your specific items.

Because of the wide range of choices available, Kinnls manufactures nearly every piece of furniture to order. For example, when you order a Kinnls office chair, we will probably be creating the chair pieces step by step from the making room right through to the finish and trim departments. Under normal circumstances, most custom orders would take anywhere from 5 to 8 weeks to deliver, depending on the product and your geographic location. Besides, due to the COVID-19 pandemic, the period will be delayed.